Company Objectives and Targets 2008/09

1.Complete the drivers survey across a representative sample of sites.

Sept 08

Complete. Survey completed across 18 sites during Sept-Oct 08.

2. Finalise and implement customer survey questionnaire for main customers across
each sector.

July 08

On hold until January 2010. Feedback is gathered on CR report through liaison groups and website.

3. Redesign external website.

Oct 08

Complete. Redesigned website launched July 2008.

4. Review current data capture related to carbon management and recommend and implement changes.

Dec 08

CRC training has been completed. EPE protocol submission for ESA project was made.

5. Ensure full engagement with ESA in producing sector guidance.

Mar 09

Complete. Fully engaged with ESA June 2009.

6. Complete (Phase 1) Information retrieval system.

Apr 08

Complete. Portal went live to all users May 2008.

7. Complete (Phase 2) Data retrieval system (including work flow, Drawing office requests, incident database).

Sept 08

Incident dbase launched 2/9/08. DO requests due to go live in May 09

ICT online requests launched Mar 09.

8. Complete (Phase 3) Provide users with a 'usable' desktop by (depending on users feedback).

Dec 08

Portal is being promoted as one stop shop. Training has been completed.

9. Review and report the performance of all VWM leachate treatment plants against design parameters.

Sept 08

Complete. Reports have been completed for six principle leachate treatment plants. A number of issues were identified such as poor retention of active biological solid and inefficient energy use and aeration.

10. Review leachate extraction and storage systems for each site with a treatment plant.

Sept 08

Complete. Leachate extraction systems will now form part of a company wider study of leachate management.

11. Complete an assessment report of any potential efficiency savings or potential increase in throughput for each VWM leachate treatment plant.

Dec 08

Complete. This was incorporated into the report. There are potential opportunities to improve efficiencies by improving aeration and the retention of the active solids within the systems. These are the basis of the proposed trials.

12. Implement trials at one plant identified in 11 above.

Mar 09

Complete. Three plants have been chosen for a more detailed review.

13. Review and compile/clarify corporate (in line with Green Alliance and ESA indicators) and sector KPIs.

Jun 08

Complete. KPIs have been reviewed and a revised set has been developed.

14. Set benchmarks for each KPI based on previous years statistics.

May 08

Ongoing. A report has been submitted to the CRC regarding KPI comparison for benchmarking against other industry players. This will be repeated for 2008/09 data, which will then close this target.

15. Gain certification for a further 12 sites to all three standards (March 09).

Mar 09

Complete. 139 sites are registered to the 3 standards 18001, 9001 and 14001. This covers 219 operating units.

16. Obtain PAS99 (IMS) certification for the Business Management System (November 08).

Nov 08

Not being pursued. PAS 99 will be abandoned in favour of pursuing separate accreditations for 9001, 14001, 18001 where we have made substantial progress.

17. Achieve and exceed a Customer service level of not less than 80% (79 % achieved in pilot study Feb 08).

Jun 08

Complete. The results show that overall all elements exceeded 90% satisfaction. Over 80% satisfaction was achieved at each site.

18. To integrate the Health and Safety systems of Grosvenor and Shore Recycling to align with those of Viridor Waste Management and to build on the 18001 and PAS 99 Registrations recently obtained at Crayford. To include full auditing regime and training and development of key local managers to deliver Health and Safety standards.

May 08

Good progress continues to be made. Senior Manager intervention pending appointment of General Manager for Crayford with improved standards on site now apparent. Dedicated H&S resource established at Crayford and extensive training programme continues. General Manager at Perth commenced mid-February and has added further weight behind the establishment of Viridor H&S systems for all personnel. HSE Prohibition and Improvement Notices at Perth have been closed out.

19. To build on and develop the Investors in People registration obtained at Greater Manchester Waste across the rest of the Northern Region and to explore potential for Company-wide expansion.

Mar 09

Extension of IIP into Northern region on hold pending commencement of Manchester PFI. However desktop review of standard and roll-out programme underway. NB PFI signed 8 April 09 so work on rolling
out can now commence.

20. To continue to develop the training function across Viridor Waste Management with the establishment of a Training Manager and appropriate training provision in line with VWM's Training Policy.

Mar 09

Good progress made by Training Coordinator based in GWH. Training calendar and programme available on portal and a range of training and development programmes are well established. Training Manager appointment on hold pending commencement of Manchester PFI. NB PFI signed 8 April 09 so work on developing this role can now commence.